We collect different types of personal data depending on how you interact with us.
To provide safe and effective podiatry care, we may collect:
Name
Address
Email address
Telephone number
Date of birth
Medical history and clinical notes
Appointment information
Payment information
Correspondence related to your care
Communication and marketing preferences
We store this information securely in Cliniko, our GDPR-compliant patient record and appointment system.
When you contact us by phone, email, website form, or social media, we may collect:
Name
Contact details
Information relevant to your enquiry
Date of birth (if relevant to clinical care)
When visiting our site, we may collect:
Name and email (if you submit a contact form)
IP address
Browser type and version
Device and operating system
Pages visited, time on site, and navigation behaviour
Information uploaded via forms
This helps us improve the functionality and performance of our website.
Our website uses cookies to:
Ensure essential functions work properly
Improve site performance
Analyse website traffic
Remember preferences
Enhance user experience
More information is provided in Section 8: Cookies.
We use your personal data only when we have a lawful basis to do so. We may use it to:
Provide podiatry assessment and treatment
Manage appointment bookings
Maintain accurate medical records
Contact you by SMS, email, or telephone for reminders or important updates
Process payments
Respond to enquiries
Improve website performance and user experience
Send marketing communications (only with your consent)
We do not send unsolicited marketing or spam.
You may update or withdraw your consent at any time.
To do so:
Email: hello@walkthiswaypodiatry.co.uk
Call: 01494 629599
You can also unsubscribe from marketing emails by using the link in any email we send.
Patient information is stored in Cliniko, which uses encryption and strict access controls.
Website analytics data is stored on GDPR-compliant systems.
Data is retained only for as long as necessary.
Retention periods include:
Patient records: minimum 8 years after your last appointment (or until age 25 for minors)
Financial records: 6 years (for tax and accounting)
Website enquiries: only until your request is successfully handled
We take reasonable measures to prevent loss, misuse, or unauthorised access.
We only share your information when necessary and appropriate.
We may share data with the following:
Such as your GP, consultant, or other specialist clinicians for continuity of care.
Including:
Cliniko (patient records)
SMS/email reminder systems
IT support providers
Payment processors
Website hosting and analytics providers
These parties only receive the information necessary for their role and must comply with GDPR.
We may share data if required:
By law
For regulatory reasons
For legal proceedings
Should ownership of Walk This Way Podiatry change, your data may be transferred under the same protections and purposes stated in this policy.
Standard Contractual Clauses
Appropriate safeguards
GDPR-compliant protections
are in place.
You have the right to:
Access the personal data we hold about you
Request corrections
Request restrictions
Withdraw consent
Object to marketing
Request deletion (clinical records may be exempt)
Raise concerns with the Information Commissioner’s Office (ICO): www.ico.org.uk
To exercise any of these rights, please contact us (details below).
This section explains how and why we use cookies.
Cookies are small text files stored on your device when you visit a website.
They help improve your browsing experience and allow websites to function efficiently.
Cookies may be:
First-party (set by our site)
Third-party (set by other services such as analytics)
Session cookies (deleted when the browser closes)
Persistent cookies (stored for longer)
Required for the website to function.
They cannot be disabled and include cookies used for:
Site security
Form submissions
Page navigation
System performance
Used to understand how visitors use our website and to help improve it.
These may include tools like Google Analytics.
All data is anonymous.
Remember your preferences to improve your experience, such as:
Saved settings
Cookie consent choices
Display preferences
Set by external services such as:
Embedded maps
Analytics tools
Social media widgets
Video players
These cookies may track usage across different websites.
When you first visit our website, you may see a cookie notice asking you to:
Accept all cookies
Reject non-essential cookies
Manage cookie settings
You can change your preferences at any time.
You can also manage or disable cookies through your browser settings.
However, please note that disabling certain cookies may affect site functionality.
You can browse our website without submitting personal data.
You can choose whether to allow cookies, though disabling them may limit site performance.
Personal and medical information is required for podiatry treatment.
If you want to:
Request a copy of your data
Update your information
Withdraw consent
Ask questions about how we process your data
Please contact us:
hello@walkthiswaypodiatry.co.uk 01494 629599
4 Orchard Lane, Amersham, Buckinghamshire, HP65AB
We aim to respond promptly and in line with GDPR guidelines.
We may update this Privacy & Cookie Policy in response to:
Legal changes
Website improvements
New technologies
Changes to services or systems
The latest version will always be available on our website.
